Refunds and Returns

Our Refund & Quality Guarantee Policy

At The Cozy Mum, we believe in making products you’ll cherish for years. Every item is crafted with care, and your happiness means everything to us. That’s why we back your purchase with a 30-day satisfaction guarantee and a 1-year quality warranty.

30-Day Refund Guarantee

If there’s anything wrong with your order — whether it’s damaged, defective, or not as described — let us know within 30 days of receiving it. We’ll arrange a replacement or issue a full refund, no questions asked.

For other returns (like change of mind), you have 30 days from delivery to request a return. Items must be:

• Unused, unwashed, and in the same condition you received them

• In the original packaging

• Personalized items can only be returned if they arrive with a defect or an error on our part

To start a return, email [your support email] with your order number, details, and photos if applicable.

1-Year Quality Warranty

We stand behind the craftsmanship of our products. If your item develops a manufacturing defect within 12 months of purchase, we’ll replace it at no cost.
This warranty covers:

• Stitching defects

• Fabric flaws present from the start

• Print/design quality issues

It does not cover:

• Normal wear and tear

• Accidental damage

• Issues caused by improper care or washing

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds are issued to your original payment method within 5–7 business days.

Damaged or Incorrect Orders

Received the wrong item or something damaged? Email us right away with photos, and we’ll make it right — fast, and at no extra cost.

Our Promise: We want you to feel confident shopping with us. Every order is protected by our 30-day guarantee and 1-year warranty so you can focus on enjoying the comfort, style, and love that comes with every Cozy Mum product.